Privacy Policy
This Privacy Policy explains how Golden Nova Agency LLC ("Golden Nova," "we," "us," or "our") collects, uses, shares, and protects information when you use Nova and our related websites and services at usenovaos.com and gna-marketing.com (together, the "Services"). This one Policy covers the whole Nova family, which shares a single account system and the same data practices: the Nova business platform (app.usenovaos.com), Nova Home (home.usenovaos.com), and the Nova personal assistant (ai.usenovaos.com). By using the Services, you agree to this Policy.
1. Who we are
The Services are operated by Golden Nova Agency LLC, a limited liability company formed in the State of Washington, USA.
Golden Nova Agency LLC
375 Kirkland Avenue, Apt 302
Kirkland, WA 98033-6207, USA
Contact: support@usenovaos.com
2. Information we collect
Information you give us
- Account & contact details — your name, email, phone number, business name, and password when you sign up or contact us.
- Booking details — when someone books a call through our scheduling tools, we collect their name, email, phone (if provided), business name, chosen time, and answers to any booking questions.
- Content you add — leads, contacts, notes, messages, and other data you enter into Nova to run your business.
- Payment details — handled by our payment processor; we do not store full card numbers.
Information we collect automatically
- Basic usage and device data (IP address, browser type, pages viewed) to keep the Services secure and reliable.
Google user data — Google Calendar & YouTube
If you choose to connect your Google account for scheduling, Nova requests two Google Calendar permissions:
- See and download any calendar you can access (calendar.readonly) — used to list the calendars on your account, read their events so your Calendar tab shows your real schedule, read calendar colours, and check free/busy times so booking slots are only offered when you are genuinely free.
- View and edit events on all your calendars (calendar.events) — used to create, reschedule, move, and cancel events, both the bookings you receive through Nova and events you create yourself in the Calendar tab, and to attach a Google Meet link and reminders to them.
We read your calendar events only to display them to you inside your own workspace, to calculate availability, and to answer your own requests (see “Nova's AI assistant and your Google data” below). We do not sell your calendar data, use it for advertising, or use it to train AI models, and we do not share it outside your workspace.
If you choose to connect a YouTube channel for content publishing, Nova uses YouTube API Services and requests three YouTube permissions:
- Upload videos to your YouTube channel (youtube.upload) — used only to publish the videos you schedule in your content queue, with the title, description, tags, visibility, and thumbnail you set in the composer.
- View your YouTube account (youtube.readonly) — used to identify the channel you connected (name and channel id, so the app can show which channel is linked and where a post will go) and to read back the view, like, and comment counts on videos published through Nova so your queue can show how each post performed.
- Manage your YouTube account (youtube.force-ssl) — used only for two optional composer features: adding a just-published video to a playlist you chose, and posting the first comment you wrote. We never edit, delete, or otherwise manage videos, comments, or channel settings beyond those two actions.
By connecting a YouTube channel you also agree to the YouTube Terms of Service, and the Google Privacy Policy applies to Google's handling of your data.
For both Calendar and YouTube we store a secure Google refresh token so the connection keeps working; you can revoke it at any time from within Nova ("Disconnect"), which deletes the stored token, or from your Google Account permissions. Google user data is never sold, never used for advertising, and never used to train AI models.
Nova's AI assistant and your Google data
Nova is an AI assistant, so it is important to be exact about this. When you ask Nova something that needs your calendar — “what's on my Thursday?”, “move my 3pm”, “find me a free hour tomorrow” — the relevant calendar information is sent to the AI provider that powers your assistant (for example OpenAI or Anthropic) purely to generate that answer or perform that action for you. These providers act as our service providers under contract, process the data only to fulfil your request, and are contractually prohibited from using it to train their models.
We do not retain or use data obtained through Google APIs to develop, improve, or train generalized or non-personalized AI or machine-learning models — neither our own nor anyone else's. Your Google data is used only to operate features for you, inside your own workspace. If you would rather your calendar were never available to the assistant, disconnect Google; every other part of Nova keeps working.
Limited Use disclosure. Nova's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Connected social media accounts — Facebook, Instagram, TikTok, X, LinkedIn & Threads
Nova can publish your scheduled content to social media accounts you choose to connect: Facebook Pages and Instagram (via Meta), TikTok, X (Twitter), LinkedIn, and Threads. For each connected account we store:
- Account identity — the account's name, handle, id, and (for Meta) the list of Facebook Pages and Instagram business accounts you manage, so you can pick which one posts.
- An encrypted access token — issued by the platform when you approve the connection on its own consent screen; it lets Nova publish on your behalf and is stored encrypted on our servers.
- Post results and metrics — the id and link of each post published through Nova, and its public performance counts (views, likes, comments, reach) so your content queue can show how posts performed.
We use these connections for exactly one thing: publishing the posts you schedule, at the time you set, and reading back those posts' performance. We do not read your private messages, browse your feed, follow or message anyone, post anything you didn't schedule, sell your social data, use it for advertising, or use it to train AI models.
You can disconnect any account at any time inside Nova ("Disconnect"), which deletes the stored token, or revoke Nova from the platform's own settings (for example Facebook/Instagram → Settings → Apps and Websites, TikTok → Settings → Security → Apps, X → Settings → Security → Connected apps, LinkedIn → Settings → Data privacy). To request deletion of data received from Meta platforms, see our data deletion page.
3. How we use information
- To provide, operate, and improve the Services (CRM, scheduling, outreach, content, and reports).
- To create and manage bookings and send confirmations and reminders by email and calendar invite.
- To respond to your requests and provide support.
- To protect the security and integrity of the Services and comply with legal obligations.
4. How we share information
We do not sell your personal information. We share it only:
- With service providers that help us operate the Services — for example, Google (calendar sync and YouTube publishing), our email delivery provider (Resend), and our hosting infrastructure — under agreements that limit their use of the data to providing services to us.
- With the social platforms you connect — when you schedule a post, its content (caption, media, and options such as a playlist or first comment) is delivered to the platform you chose (Meta, TikTok, YouTube, X, LinkedIn, or Threads) so it can be published on your account. We send platforms only what is needed to publish your post.
- To comply with the law, enforce our terms, or protect the rights, safety, and property of Golden Nova, our users, or the public.
- In a business transfer, such as a merger or acquisition, subject to this Policy.
5. Data retention
We keep personal information for as long as your account is active or as needed to provide the Services, and afterward only as required to meet legal, accounting, or reporting obligations. You may ask us to delete your data (see Section 7).
6. Security
We use industry-standard measures — encrypted connections (HTTPS), access controls, and secure token storage — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and to respond promptly to any incident.
7. Your rights & choices
- Access, correct, or delete your personal information by emailing support@usenovaos.com.
- Disconnect Google or any social media account at any time from within Nova to immediately revoke our access and delete the stored token — or revoke it from the platform's own settings (for Google: Google Account permissions).
- Opt out of non-essential emails using the unsubscribe link or by contacting us.
8. Children
The Services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. International users
The Services are operated from the United States. If you use them from outside the U.S., you understand your information will be processed in the U.S.
10. Changes to this Policy
We may update this Policy from time to time. We will post the new version here and update the "Last updated" date above. Material changes will be communicated where appropriate.
11. Contact us
Questions about this Policy or your data? Email support@usenovaos.com or write to the address in Section 1.